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Software Factory & ICT Services | Ulisse Srl

Desktop Agent

Project type: Operations

The Customer requested to instantly inform his sales team that a specific service was temporarily offline

It includes the payment system, CRM, web applications, with the aim of avoiding clogging the Call Center with dozens of reporting calls.

  • In managing a network of large-scale retail outlets, it is essential to have an immediate communication channel with the stores
  • It is equally important to check that a communication is received and read by the shop manager
  • The system must have the ability to manage different thematic channels and different groups of users
  • Installation of DeskTopAgent in each shop and delivery to the service manager of an administration console to prepare and send communications
  • The DeskTopAgent gives the administrator a tool to monitor in real time how many and which stores have not yet read a specific communication

SQLServer 2008, Window Server